Potholes

PHASE 01
POTHOLES

Potholes were the most common concern cited by residents during the Mayor's campaign activities.

Beautification

PHASE 02
BEAUTIFICATION

We deserve a beautiful Atlanta.
We'll roll up our sleeves to make our
communities even better.

People's Choice

PHASE 03
PEOPLE'S CHOICE

Using your voice to help us pick
what we fix next. You'll vote we'll
listen and make it happen.

Mayor Keisha Lance Bottom

Quote

Mayor Keisha Lance Bottoms

"Delivery of basic services and upkeep of our city is one of the most fundamental responsibilities of any municipal government. While Atlanta enjoys the status of being an international city, we simply must do more to take care of home. Fix-It ATL is both a call and a response. It is a conversation between local government and the people government is called to serve. Most importantly, it ts both a promise and a program that will help ensure that Atlanta is truly a city that works for everyone"

 

ABOUT

 

Fix-it ATL is a proactive operations initiative designed to improve the quality of life for Atlanta’s residents, businesses and visitors. Through thoughtful planning, the City will actively engage residents and stakeholders as it accelerates the repair of potholes, beautification of public spaces and identification of additional infrastructure issues in need of attention. Phase one of this program focuses solely on pothole repair. However, all service requests made to the City of Atlanta will continue to be fulfilled with the same level of attention and quality as required.

 

THE FIX-IT ATL TEAM

 

Fix-it ATL is a coordinated effort across eleven departments within the City of Atlanta. These teams are working as one to deliver improved services to Atlanta’s residents, businesses, and visitors.

Working Together

Working Together



FREQUENTLY ASKED QUESTIONS

 

Why is the first phase of Fix-It ATL focused on potholes?


Fix-it ATL is a direct response to concerns Mayor Bottoms heard during her run for mayor. It was vital that her Administration focus on the concerns of the community and what matters most to residents, business and visitors. The need to repair potholes was the number one concern shared.


What is a pothole?


A pothole is a structural failure in the roadway that may vary in size and shape but is usually less than 5ft by 5ft. A pothole forms when water has seeped under the pavement and into the road base or underlying soil. As vehicles drive over these weakened areas, the pavement begins to disappear, and the hole gets larger. Road issues often mistaken for potholes include: faulting, cracking, sink holes and depressions. While these issues are regularly managed by the City of Atlanta, they require a different response time than that of a Fix-It ATL pothole.


Pothole
POTHOLE
(5 DAYS TO FIX)
Punchout
PUNCHOUT
(5 DAYS TO FIX)
Depression
DEPRESSION
(5 DAYS TO FIX)

Road Issues Not Tracked by Fix-It But Helpful to Report


Pavement Faulting
PAVEMENT FAULTING
(35 - 45 DAYS TO FIX)
Alligator Cracking
ALLIGATOR CRACKING
(35 - 45 DAYS TO FIX)
Missing Manhole Cover
MISSING MANHOLE COVER
(5 DAYS TO FIX)


Is Fix-It ATL a temporary program?


Fix-it ATL is the catalyst by which the City will enhance its public service operations. As part of the program’s first year, three phases have been identified – Phase One: pothole repair; Phase Two: beautification of public spaces; and Phase Three: a people’s choice campaign to identify additional infrastructure issues in need of attention. Each phase will last approximately 2-3 months.


How can I make a pothole repair request?


The top three ways to make a pothole repair request are as follows:

1. Download the newly developed ATL311 app
2. Visit the 311 Portal  and report online
3. Call ATL 311 (404.546.0311) and speak with a representative directly

  

 


Can I submit a service request that is not part of Fix-it ATL? Will this request be addressed?



Yes. All service requests submitted to ATL311 will be logged and addressed per the normal response process, and can be monitored via the ATL311 customer portal or app.



I don’t see the service request I reported on the map, where is it?



If your request is not showing on the Fix-it ATL map, it is likely your service request was not within the scope of the Fix-it ATL campaign. However, all service requests can be searched and monitored via the ATL311 customer portal. The Fix-It ATL map is unique to this program and during the first phase will focus solely on potholes.



My street is supposed to be repaved by Renew Atlanta, is that part of Fix-it ATL?



We look forward to expanding and growing Fix-it ATL. However, the initial phase of this program will focus solely on fixing potholes. During this process we will work closely with Renew Atlanta to develop a strategy to ensure we optimize our efforts to comprehensively fix our road infrastructure. For specific details on the Renew Atlanta program or to see the latest timeline on key projects, please visit Renew Atlanta.